Ordering Steps:

Step 1:
Visit our website to select the style of uniform and submit a request for a free graphic design online. Alternatively, you can email us any design you prefer (including your team name, color, and logo). Our design team from Shenzay will email your free mock-up within 24 hours. Once you approve the final mock-up and are ready to order, email us your roster with the necessary information (player uniform sizes, numbers, and names if applicable). When replying to the email, please also provide the following information: Your name, shipping address, and needed by date.

Step 2:
Upon receiving your roster, Shenzay will create and email your invoice. Please review it, and when you’re prepared to make the payment, you can use the payment options located on your invoice to pay online, or you can contact our customer service to pay via credit/debit card. We accept the following payment options:

Credit/Debit card (Visa/MasterCard/American Express)
Bank Wire Transfer
Money Gram
Western Union
Step 3:
After we receive your payment, Shenzay will send your Order Detail within 24 hours or less. Please review it and reply to our email confirming that your ORDER DETAIL is correct, or if any changes are necessary. Once you confirm the Order details, we will initiate your order, and any last-minute changes may not be possible. Tracking number(s) for your order will be emailed to you once we ship your order, or you can contact our customer support to check on your order’s status.

Shenzay also offers a 100% OFF ON CUSTOM UNIFORM SAMPLE. If you order your own customized sample uniform, we will apply a 100% refund for the sample cost towards your next invoice when you place the full order. (With a 7-10 day turnaround time for rush orders) For questions and information regarding our policy for returns, corrections, exchanges, graphics/designs, cancellations, credit/payment, check, processing/shipping time, uniform care instructions, and additional add-on orders, please refer to our FAQs and Terms and Conditions.

Online Inquiry:
Please visit our site, or you can send your questions via email to shenzayofficial@gmail.com (available 24 hours a day, 7 days a week)